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Transparency is our priority. As we continue to navigate this dynamic situation, this page will be updated to reflect the lastest information regarding our response to COVID-19.


Regarding coronavirus (COVID-19), what actions are Southern Exchange Ballrooms and its subsidiaries currently taking?

In light of what is currently known about COVID-19 and relevant growing concern, we believe it is our responsibility during this time to prioritize the health and well-being of our clients, our guests, our employees and our community. Over the last couple of weeks, our facility has taken a series of precautionary steps in response to the COVID-19 news, including increased cleaning and sanitizing procedures, and supplied our office with the necessary, health-official suggested sanitizing provisions.

As we closely monitor the situation, we will continue to adhere to and comply with the interim guidelines for businesses and employers set forth by federal and local government and health agencies regarding COVID-19. This includes continuing to take on specific on-site preemptive control measures as outlined by the aforementioned governing bodies and agencies to ensure the health and safety of everyone. Additionally, “Health Stations” will be provided by Southern Exchange Ballrooms and available to all event attendees to help further support your well-being.

What, if any, are Southern Exchange's - and its subsidiaries - amended event policies for events contingent on COVID-19?

Currently, there are no restrictions in place to prevent events from occurring within the United States. Recently, the Meetings Mean Business Coalition (MMBC), a 64-member group representing both the buyer and supplier sides of the meetings business, released an open letter to the industry regarding the COVID-19 outbreak and its effect on events in the United States, which stated:

“As of now, anyone hosting or attending a meeting in the U.S. may proceed as planned while continuing to consult information from the Centers for Disease Control and Prevention and local public health authorities.”

However, we understand that the situation is evolving rapidly, and that companies and individuals alike must make decisions based on what is best for their own employees and event guests. We are prepared to adjust accordingly.

In the chance that your event is affected by COVID-19 and must be cancelled or rescheduled, Southern Exchange Ballrooms’ and its in-house subsidiaries event policies are as follows: if an event must seek cancellation, the contracted client may refer to their event contract and the cancellation policies as outlined; if an event must seek out rescheduling, further mitigation plans have been discussed with our team in order to ensure the efficient and effortless rescheduling of your event, without added hassle or stress to you.

How are you planning to navigate COVID-19 and its affect moving forward?

Firstly, we want to let you know how much we appreciate your understanding that, as a valued client or partner, your experience may look different than usual as we work through this time together. Although we are currently maintaining regular operations, we are prepared to adapt accordingly and modify our operations as we navigate through this dynamic situation. As a last resort, we will close our doors and reschedule all affected events if we feel it is in the best interest of you (our clients and guests), our partners and employees, or if we are directed to do so by government authorities. If such a situation is to occur, we plan on the disruption to be temporary; we will work vigorously to resume our regular, day-to-day operations and have discussed further mitigation plans with our team members to ensure that you, and your rescheduled event, are well taken care of.


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